Red Star Kim

DECEMBER 5, 2023

Leadership and the In-Group/Out-Group Phenomenon (blanchard.com) Create a sense of unity by reminding people we are on the same team and all striving for the same results (happy clients and increased profits). A similar approach would be to unite people behind the need to focus on client interests and overcoming competitor activity.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Nutshell

JUNE 12, 2020

They’re already familiar with company values and processes, making them better-suited for leadership positions and mentoring others. The Global Leadership Forecast 2018 , found that only 14% of companies have a strong pool of leadership-ready employees to choose from. It also found that four out of 10 tech leaders are failing.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Red Star Kim

NOVEMBER 1, 2023

Processes and skills for managing opportunities and pipelines can be lacking. Thought leadership campaigns can help here particularly when a Challenger or Insight selling framework is deployed. Disconnection – Often the marketing (lead generation) and sales processes (lead nurturing and conversion) are disconnected.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Zendesk

JUNE 30, 2022

Is senior leadership on board? To promote a meaningful, company-wide shift in how the organization approaches customer success, you’ll need to get leadership buy-in and make strategic investments in both people and process. We’ve identified some essential skills to interview and train for when building a customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Hubspot Sales

APRIL 25, 2023

Claire’s approach shows that a consultant’s core skills include analytical and problem-solving abilities, research and data gathering, communication and presentation skills, and interpersonal skills to relate with clients. What do consultants really do? They may review analysis and provide input on high-level projects.

Healthcare 92

Healthcare Insurance Shareholders Interpersonal Skills 92

Red Star Kim

FEBRUARY 14, 2023

kimtasso.com) Excellent 12% (2) Good 47% (8) OK 41% (7) Which consulting skill do you most need to develop EQ/emotional intelligence 0% An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) Research on leadership and emotional intelligence (EQ) (kimtasso.com) Book review – Emotional Intelligence 2.0

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

SmartKarrot

JANUARY 5, 2022

This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria. He’s also the Senior Director of Customer Success Enablement and Thought Leadership at Oracle. Rick Adams.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23