article thumbnail

Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

article thumbnail

Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

The PM Forum’s Skills Development Platform is another free resource Skills Development – PM Forum Changing role of MBD in professional services Coaching and consulting skills are needed increasingly as the role of professional services marketing and business development changes.

article thumbnail

The most important customer service skills for 2021

Zendesk

Working across channels. Communication skills. Remote work skills. Customer service software skills. Part of that requires interpersonal skills and emotional intelligence. Remote work skills. 50 percent of support teams went fully remote in 2020. Data centricity.