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What is Net Revenue Retention in SaaS and How to Calculate it Correctly

SmartKarrot

OCTOBER 7, 2020

It is one of the widely used customer success KPIs to measure the performance of a SaaS business. It measures the overall impact on the revenue generation from your existing customers. Now, through existing customers, the following are the cases when your revenues are impacted: When customer churns or leaves your business.

Investors 10
Investors Customer Success Acquisition Software 10
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Top 10 Must-Attend SaaS Conferences in 2021

SmartKarrot

SEPTEMBER 28, 2020

Customer churn is one of those challenges these new companies are facing. This has given rise to a new function in the SaaS organization called customer success. Hence, wherever you hear the mention of SaaS business, the discussion on customer success tags along with it. Why attend SaaS conference?

Investors 10
Investors Customer Success Digital Transformation Software 10
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