The NPS (Net Promoter Score) Does Not Work Any More: Here Is Why!
SmartKarrot
AUGUST 23, 2022
Almost every SaaS B2B Company trusts the net promoter score to assess its profitability and success in the true sense. The Net Promoter Score is a powerful way to assess a customer or client’s happiness or satisfaction with a single question. It is one where customers evaluate their association with the brand on a scale of 1 to 10.
10 
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