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New ReferenceEdge Release Completes the “Final Mile” by Coordinating Sales Reference Calls

SBI

MARCH 2, 2021

This new capability automates the logistics coordination of setting a reference call between a customer and a prospect. Calendar Coordinator is the latest feature in ReferenceEdge to streamline processes that benefit the Sales team, customers, customer success, and the reference program manager within the Salesforce platform.

Logistics 34
Logistics Sales Business Growth CRM 34
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The NPS (Net Promoter Score) Does Not Work Any More: Here Is Why!

SmartKarrot

AUGUST 23, 2022

It tracks the willingness of customers to recommend the product or service to their friends, relatives, or peers. It is one where customers evaluate their association with the brand on a scale of 1 to 10. The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. contact-form-7].

Customer Life Cycle 10
Customer Life Cycle B2B Customer Success Customer Experience 10
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