Why Your Organisation Needs A Customer Crisis Plan
Jermaine Edwards
APRIL 3, 2020
Many organisations saw this in 2008, 2011 and now 2020. Asking who’s got great skills at influencing, negotiating, analysing and creativity is the best way to start. According to a 2019 study of some 4,515 crises by PWC , preparedness gives an organisation the advantage. Every customer looks safe until it’s put under pressure.
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