Why Your Organisation Needs A Customer Crisis Plan
Jermaine Edwards
APRIL 3, 2020
Experienced thinker/strategist* Negotiator* Sponsor* (typically an executive) Legal Data analyser or risk manager* Technical Enforcer Change Manager* Relationship Manager(s) (ideally the one serving the customer unless they’re part of the problem)* Partners/suppliers. Customer Outcome: What the customer wants and isn’t experiencing?
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