75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022
SmartKarrot
FEBRUARY 16, 2022
Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. 73% of consumers say that CX is a deciding factor when making purchase decisions. An organization can increase its revenue by 10-15% by improving its CX. higher brand awareness, and 1.9x
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