Remove 2012 Remove CXM Remove Management Remove Organization
article thumbnail

75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

An organization can increase its revenue by 10-15% by improving its CX. According to 71% of consumers, customer service at large organizations has stayed the same or gotten worse in the past few years. Several organizations have substantially increased their customer satisfaction levels by enhancing operational performance.