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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. Why do law firms needs SAM?

Key Account Management 130
Key Account Management Account Management Management Client Relationships 130
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Book review: Influential Internal Communication by Jenni Field

Red Star Kim

SEPTEMBER 6, 2022

And the 2017 research by CIPR into CEO views are shared. The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ). We don’t drive with our eyes shut (know your audience). Line managers matter.

Communication 130
Communication Facilitation Leadership Stakeholders 130
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