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Remove 2021 Remove Customer Experience Remove Interpersonal Skills Remove Prioritization
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Customer service definition, skills, and important principles for 2021

Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Customers are more online than ever—and they expect online experiences that are on par with, or better than, in-person experiences.

Interpersonal Skills 105
Interpersonal Skills Customer Experience Media e-Learning 105
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The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Interpersonal Skills 98
Interpersonal Skills Software Software Remote Working 98
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