2023 Communication Customer Knowledge Prioritization 
Zendesk
NOVEMBER 28, 2023
There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.
Insightly
JULY 20, 2022
According to Statista, the CRM market with $24 billion in revenue in 2015 is expected to rise to $40 billion in revenue by 2023. Customer service. Lead prioritization. If your customer response times are lagging, you’re probably seeing a related drop in your customer retention rates — which means it’s time for a CRM.
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