Remove 2024 Remove Customer Value Remove Emotional Intelligence Remove Stakeholders
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Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Red Star Kim

We spent some time on mission and value statements (looking at examples from other private client teams) – and how they are formed through analysis and discussion with stakeholders. An important assessment that I use a lot is for Emotional Intelligence (EQ). Who is your customer? What does your customer value?