2025 Communication Future of Work Sales 
Openview
DECEMBER 4, 2018
The main pushback I see as someone who helps businesses build sales teams is “collaboration and culture.” My experience working remotely (12 out of my 20 years in sales) shows me that it’s very possible to create a highly-collaborative culture even when your team isn’t always in the same building.
Zendesk
DECEMBER 1, 2020
Once you know how people feel about the change, it’s easier to plan communications, training activities, and manager support. For example, if you’re bringing AI to your customer service department and agents are worried about losing their job, managers need to communicate that jobs aren’t at risk. Communicate “the why” upfront.
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