Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive
SmartKarrot
JUNE 30, 2020
And customer success gels well with customer relationship management , CRM. Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029. The automation engine significantly triggers the desired customer journey and influences customer success management.
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