Account Development Account Growth Onboarding Organization 
Arpedio
JANUARY 3, 2024
Understanding the Roles in Business Hierarchies The efficacy of client services within any organization relies on a well-structured business hierarchy. Who is an Account Manager? Once the client is onboarded, the Account Manager plays a crucial role in maintaining and nurturing that relationship.
SmartKarrot
JANUARY 13, 2022
Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. own, supervise, and report on customer health and other critical metrics.
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SmartKarrot
FEBRUARY 10, 2022
Role: VP, Customer Success Location: Reno, NV Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Ensuring smooth customer transitioning and training as the product develops.
SmartKarrot
OCTOBER 12, 2022
Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.
SmartKarrot
MARCH 8, 2022
Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters.
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