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The ultimate sales glossary: 100 sales terms to know

Zendesk

Business to customer (B2C). Business-to-customer (B2C) refers to sales that happen between businesses and individual consumers. B2C sales include your typical purchases from various stores—clothing, furniture, groceries, and everyday essentials. Account development representative. Annual contract value (ACV).

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Kellie has a proven track record of increasing organizational customer retention, account growth, and building advisor relationships. Amarachi Ogueji. Dana is also a founding member of CS Insider.