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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan.

Account Management 98
Account Management Management Account Planning Co-Creation 98
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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. She is a growth leader who passionately follows the human-first approach.

Customer Success 21
Customer Success Co-Creation Customer Experience Leadership 21
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