Account Management Skills

JANUARY 21, 2022

Mark is a clinical psychiatrist and FBI/police hostage negotiation trainer. The book will help you understand how to communicate more effectively with absolutely anyone; clients, colleagues, family members etc. ” says Armadeep Malik, who believes adaptability is above all the most important skill for an account manager.

Account Management 98

Account Management Management Communication Negotiation 98

ProlifIQ

JUNE 21, 2023

Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. Account plans are instrumental in managing and retaining strategic accounts.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

DECEMBER 22, 2020

Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Strong empathy for customers and the capability for enabling profitable growth. Proven ability to influence through persuasion, negotiation, and consensus-building. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Keri Keeling.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21