Account Manager Tips

JULY 22, 2022

Key account management is a role that requires both sales skills and strategic thinking. You need to be able to identify opportunities, build rapport with key contacts, negotiate favourable contracts, and work collaboratively with your team. you're right. But it's not enough just to ask for help.

Key Account Management 130

Key Account Management Account Management Management Acquisition 130

Account Manager Tips

NOVEMBER 9, 2020

Define the context, your communication strategy, negotiation tactics and contingency plans in the event of an escalation. Will you negotiate? or make some phone calls to alternative suppliers. Some loved their account manager and decided to pay more, while others chose to reduce the level of account management to pay less.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

SmartKarrot

OCTOBER 13, 2022

Every time an opportunity arises, a CSM should be the one to spot it and serve as the focal point of the growth. SaaS enterprises should not push for upsells or cross-sells that are not consistent with the client’s organic growth. Always remember the true definition of customer success, and plan account growth accordingly.

Account Management 10

Account Management Customer Success Management Negotiation 10