Strategic Account Management Association

APRIL 5, 2021

the committee responsible for overseeing purchasing decisions), I met thousands of salespeople and strategic account managers through the years, and I would say that no more than 3 percent or so had bothered going through my company’s 10-K. This includes knowing the customer’s customers as well as your own company.

Manufacturing 520

Manufacturing Account Management Decision-making Meetings 520

SBI

JULY 1, 2020

Success requires streamlined, silo-shattering processes that highlight the optimal path to revenue and enable the right high-value activities to efficiently, predictably and strategically drive growth. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

JUNE 11, 2021

Customer Success Master class Level 1 is one that covers the fundamentals like strategic thinking, customer engagement and more. Some core aspects discussed include onboarding fundamentals, customer success metrics , managing churn risks, renewals and expansion techniques among others.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22