SmartKarrot

NOVEMBER 16, 2022

You’ll build a long-term trust-based relationship, ensuring to develop and execute a strategic account plan that is aligned with the value of the client and company. Have a Growth Focus – setting a vision and associate plan for the development of a strong, growing, and profitable customer account.

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

Account Manager Tips

OCTOBER 13, 2020

You cannot do it without the buying from leadership. I'll leave some links to some templates that I use for things like meeting agendas, account plans. It's not just some, "Well, let's talk at your performance review and we'll see if you've done a good job. You cannot do this without the buy from sales.

Key Account Management 130

Key Account Management Account Management Management Decision-making 130