Net Promoter Score (NPS)
Flevy
MARCH 30, 2024
They may appear profitable at first since they are acquiring customers, but their overall effect of encouraging others not to purchase is damaging to the company as a whole. Detractors (scores 0–6) , on the other hand, voice displeasure and endanger a company’s reputation. They give the organization a score ranging from 0 to 6.
52 
Let's personalize your content