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Agency mergers and acquisitions, with Mark Sainthill

Account Management Skills

If you have an account manager in your team, or perhaps you are an account manager and you’re looking to upskill, my next agency Account Accelerator (TM) training programme starts on March 28th 2023. It’s mergers and acquisitions. Mark is managing partner for M&A at Cactus. You can read more here.

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18 KPIs To Measure Performance (& How To Choose & Track Them)

ClearPoint Strategy

If you manage a team, there’s a good chance you’ve heard of key performance indicators (KPIs). Below are the important steps to consider in effectively tracking KPIs as a part of your performance management framework. Leveraging a more advanced performance management software like ClearPoint has a lot of benefits.

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How to grow your independent agency, with Agencynomics co-author Peter Hoole

Account Management Skills

. – what point in the agency’s revenue growth does an agency typically employ their first account manager? – and the implications of having a hybrid account manager (someone who plays the combined account manager and project manager role, versus keeping the roles separate). Jenny 07:10.

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The CCO’s Guide to Winning Budget for Customer Success

SmartKarrot

However, one can find top executives in sales, marketing, finance, product, or customer support who are ready to carry out the role of a CS professional. You can also mention that customer acquisition costs are five times higher than retaining an existing customer. This hiring comes with some costs.

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@Seismic Raises $92M in Series F Funding Led by the Permira Funds, Valuing Company at ~$1.6B

SBI

In addition to its primary capital investment, the Permira funds have also made a significant secondary investment in Seismic, becoming Seismic’s single largest shareholder. “We In addition, the company expanded its Seismic Storytelling Platform with the acquisition of Percolate in November 2019.