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A startup’s guide to building a customer success team

Zendesk

JUNE 30, 2022

Is senior leadership on board? To promote a meaningful, company-wide shift in how the organization approaches customer success, you’ll need to get leadership buy-in and make strategic investments in both people and process. We’ve identified some essential skills to interview and train for when building a customer success team.

Customer Success 97
Customer Success Interpersonal Skills Leadership Investors 97
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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

FEBRUARY 15, 2024

All of them (to a greater or lesser extent) result in learning and the acquisition of new skills and behaviours. Counselling, coaching, mentoring, facilitating, training and consulting are at different stages of the helping continuum. The terms (e.g. What is a consultant? Consultancy.uk

Facilitation 130
Facilitation Decision-making Emotional Intelligence Acquisition 130
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