Advertising CXM Organization Profitability 
SmartKarrot
MARCH 9, 2021
Here’s hoping these quotes will make your organization customer-centric. CXM = The art and science of coaxing lifetime loyalty from daily transactions.”. He mentions how lifetime loyalty is what companies look for and the enabler for this is CXM or Customer experience management. Jeff Bezos. “We Steve Curtin. Jeanne Bliss.
SmartKarrot
JULY 26, 2021
Apart from building fail-proof products and services, businesses have to focus more on delivering unbeatable customer experience to optimize profitability. Just like how the sales and marketing departments are most effective when they work together, the customer experience is something that the entire organization has to work together for.
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