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Ethics of AI in CX

Zendesk

And you’re not alone—72 percent of business leaders are making it a priority to expand AI across the customer experience in the coming year, according to our CX Trends Report. Important AI considerations for CX leaders As a business leader, you’ve likely considered implementing AI to improve your customer experience. For example: Steven T.

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Top 30 SaaS Influencers to Follow in 2022

SmartKarrot

The world of SaaS has simplified software creation and distribution making access easier than before. Knowing these trends will help you gain a competitive advantage and stay ahead of the pack in your business decisions. Known for his innovative writing style, Alex is credited for making Groove a successful company.