Miller Heiman Group

MARCH 10, 2020

Research from Salesforce shows that 67% of buyers say that their standard for good buying experiences is higher than ever, and 51% say that most companies fall short. When the customer experience doesn’t live up to buyer expectations, it has devastating consequences. What Outstanding Customer Service Looks Like.

Interpersonal Skills 64

Interpersonal Skills Customer Experience Brainstorming B2B 64

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success.

Management 10

Management Interpersonal Skills Account Management Brainstorming 10

SmartKarrot

DECEMBER 26, 2021

The significance of onboarding a customer experience operations manager is still an ongoing debate in the corporate world. Regardless of the industry you cater to, the market is customer centric. This is precisely why companies incorporate customer loyalty in their growth hacking strategies.

Customer Experience 11

Customer Experience Organization Interpersonal Skills Management 11