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Why agency account managers struggle to think ahead

Account Management Skills

SEPTEMBER 13, 2023

For example, to have time to: Think about their client’s business commercially e.g. download the client’s annual report or download their quarterly investor relations meeting transcript to hear the CEO talk about company performance and pipeline. Account managers generally want to be more informed.

Account Management 52
Account Management Management Account Growth Client Development 52
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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Her leadership is revered by companies going through transitionary phases and well-established firms.

Customer Success 21
Customer Success Co-Creation Customer Experience Leadership 21
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