ProlifIQ

JUNE 21, 2023

These plans provide a detailed overview of the account’s goals, strategies, and specific actions to be taken to meet the objectives. The team’s expertise and knowledge help in navigating complex organizational structures, understanding customer dynamics, and building strong relationships with stakeholders.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

DECEMBER 22, 2020

Proven ability to influence through persuasion, negotiation, and consensus-building. Delivery regular business reviews to client stakeholders. As a Senior Customer Success Manager, you will be responsible for building and maintaining profitable relationships with large direct and agency Tourism clients.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Negotiating and securing renewals for your assigned accounts increasing and maintaining Customer Satisfaction (CSAT) and Net Promoter Scores(NPS). Communicating the product roadmap to customers and ensuring it meets the customer’s needs.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Kellie Capote.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21