SmartKarrot

MAY 25, 2021

Responsible for conducting customer-facing Solution Reviews to communicate services performance, discuss and resolve services issues, and help customers meet their business goals. Oversee client onboarding of all new clients. Personally manage escalations and negotiations alongside your direct reports.

Customer Success 10

Customer Success Client Onboarding Onboarding Negotiation 10

SmartKarrot

DECEMBER 4, 2020

Measure progress/success of each team member via tracking of client retention, references & customer satisfaction. Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. Develop client onboarding plan and work with new clients to ensure smooth onboarding.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

FEBRUARY 2, 2021

Apply here: [link] Role: Customer Success Manager EU and APAC CSS Location: Bathgate, Scotland, United Kingdom Organization: Catalent Pharma Solutions As a Customer Success Manager, you will be accountable for the onboarding experience that every new customer has on site.

Customer Success 8

Customer Success Client Onboarding Customer Experience Onboarding 8