Zendesk

OCTOBER 13, 2023

This deep understanding of the customer experience allows you to create targeted employee actions to customer issues, enhances product adoption, and fosters long-term loyalty. A well-mapped customer journey is the foundation of a successful playbook, ensuring that you precisely anticipate and meet your customers’ needs.

Customer Success 52

Customer Success Onboarding Customer Life Cycle Customer Experience 52

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

Strategic Account Management Association

SEPTEMBER 11, 2020

CRM tools are not designed to manage triggered work streams or focus on sustaining and protecting ongoing revenue and client relationships – all activities that are fundamental to the successful implementation of a strategic accounts approach. The Customer Life Cycle: From Awareness to Advocacy.

CXM 520

CXM Account Management Customer Experience Management 520

SmartKarrot

MARCH 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.).

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

MAY 19, 2020

The primary focus of this role is to shorten time to value realization, build strong relationships with key stakeholders, and ultimately achieve renewals for the most valued accounts. Partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with client accounts.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

OCTOBER 6, 2022

An Account Manager is a professional responsible for building and maintaining healthy client relationships. To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customer life cycle and ensure they are satisfied with the products or services offered.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Rachel has held numerous positions, including Director of Customer Success at Doodle.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21