Arpedio

JANUARY 3, 2024

These roles may sound similar, but they come with distinct responsibilities, skill sets, and impacts on client relationship management. Tasked with the acquisition of new clients, they navigate the initial stages of the sales hierarchy , strategically moving leads through the sales funnel to close deals.

Account Management 52

Account Management Management Acquisition Account Growth 52

Zendesk

OCTOBER 13, 2023

So too can businesses create their own playbook and implement it into their customer success strategy. Customer success playbooks provide step-by-step instructions that outline the best practices for achieving specific goals. Businesses can use them to onboard new customers, troubleshoot problems, and upsell products or services.

Customer Success 52

Customer Success Onboarding Customer Life Cycle Customer Experience 52

SmartKarrot

MARCH 17, 2022

Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximize onboarding success. Monitor client KPIs and targets to ensure success. Drive Customer engagement, customer renewals, and increase NPS.

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with client accounts.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JULY 1, 2020

The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JUNE 10, 2022

As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals. Sets the strategy and prioritizes Objectives and Key Results, while leading the Customer Success teams.

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Rachel has held numerous positions, including Director of Customer Success at Doodle.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21