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Leading client meetings, with Jenny Plant

Account Management Skills

This episode’s for you if you’re an account manager managing client relationships on a day to day basis. In this episode, I’m going to share with you three key steps to leading a client meeting. And then facilitate the discussion. ?. Welcome to Episode 39.

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How to deal with difficult clients, with Dr Mark Goulston

Account Management Skills

His unique background has made him an indispensable and sought after expert and change facilitator to Fortune 500 leaders, entrepreneurs and educators. They’re managing client relationships on a day to day basis. And recently, I’ve been speaking to them about how do you pitch to an investor? Mark 01:55.

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Rachel Provan.