Red Star Kim

SEPTEMBER 14, 2023

Harnessing that network, he has facilitated so many trailblazing developments. He then created both the PM Forum and Managing Partners’​ Forum – two key membership groups in professional services. No surprise that he’s a networking super-connector. And he’s still expanding the groups’ reach throughout the world with Keith Hardie.

Management 130

Management Leadership Innovation Government 130

Arpedio

MARCH 6, 2024

In today’s competitive business landscape, effective account management plays a pivotal role in fostering long-term client relationships and driving sustainable growth. It encompasses various tasks such as understanding client objectives, coordinating internal resources, and providing personalized support and solutions.

Account Management 52

Account Management Management Client Relationships Communication 52

Red Star Kim

APRIL 17, 2023

Last week I facilitated MBL’s full day training session on “Developing more work from referrers and intermediaries”. Delegates were from legal, accountancy and insolvency firms – both M&BD teams and fee-earners.

Management 130

Management Manufacturing Client Relationships Facilitation 130

DemandFarm

MAY 9, 2024

Integration with CRM Systems Demandfarm’s integration allows key account managers to access and visualize complex client hierarchies directly within their usual CRM interface, enabling them to manage client relationships more effectively.

Key Account Management 52

Key Account Management Account Management CRM Client Relationships 52

Nutshell

MARCH 28, 2024

As a startup, having a well-running sales pipeline is vital to facilitate sales actions and help your team close deals faster. It defines the actions that sales reps should take that are relevant to where the lead is in their journey to facilitate the sales process. Table of Contents Why is a sales pipeline important for a startup?

Management 71

Management Prioritization CRM Sales 71

Arpedio

OCTOBER 17, 2023

Account management plays a central role in building lasting client relationships and ensuring customer satisfaction. They offer a comprehensive suite of features designed to streamline account-related tasks, including maintaining a client database, automating repetitive processes, and enhancing communication.

Account Management 52

Account Management Software Software Management 52

Arpedio

JANUARY 5, 2024

Personalization : Tailoring your approach to fit the unique needs and preferences of each client enhances the relationship. Feedback and Adaptation : Actively seeking feedback and being willing to adapt your approach can significantly improve client relationships.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Arpedio

JANUARY 9, 2024

Whether it’s refining communication methods, optimizing service delivery, or enhancing product features, a commitment to improvement is facilitated by a keen understanding of key metrics. Retention Rate: Retaining clients is often more cost-effective than acquiring new ones. Ready to increase customer lifetime value?

Account Management 52

Account Management Management Client Relationships Account Planning 52

Arpedio

DECEMBER 19, 2023

Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. They act as the bridge between the client and the company, facilitating communication and problem-solving. Check out ARPEDIO’s Account Management solution here.

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. They act as the bridge between the client and the company, facilitating communication and problem-solving. Check out ARPEDIO’s Account Management solution here.

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

OCTOBER 17, 2023

These teams not only safeguard and nurture vital client relationships but also drive revenue and stability. Training should focus on communication, negotiation, and conflict resolution skills, as these are vital for managing client relationships effectively. Define their responsibilities and metrics for success.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Red Star Kim

NOVEMBER 22, 2022

In recent workshops we have explored the use of creativity techniques to resolve client service issues, co-create solutions and improve client relationships. Creativity is crucial for marketing and innovation and a while back I produced a series of introductory articles on creativity.

Brainstorming 130

Brainstorming Innovation Client Relationships Marketing 130

DemandFarm

MAY 22, 2023

Key Account Managers can, in turn, provide insights on maintaining long-term client relationships, personalizing solutions, and handling complex client issues. By facilitating real-time communication and collaboration, digital tools enable Sales Managers to address challenges quickly and effectively.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Farland Group

JUNE 22, 2022

We hear similar sentiments from business leaders who participate in the customer advisory boards we facilitate — the opportunity to interact with peers and talk to others about the challenges they are tackling is extremely important. Consider the Benefits of In-person.

Meetings 52

Meetings Client Relationships Facilitation 52

Insightly

JANUARY 30, 2024

This seamless connection allows for the effortless assignment of tasks to team members, enables tracking of project milestones and progress, and facilitates linking vital project-related information back to relevant CRM records in Insightly. You can also initiate conversations directly from Insightly.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Whetstone

JUNE 12, 2023

Collaboration Platforms: Leverage technology and collaboration platforms to facilitate stakeholder engagement. Embracing proactive and inclusive engagement practices will contribute to stronger client relationships, improved business results, and a competitive advantage in the dynamic landscape of strategic account management.

Stakeholders 52

Stakeholders Account Management Decision-making Finance 52

Arpedio

MARCH 6, 2024

Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth. They facilitate deeper connections with clients, leading to increased loyalty, repeat business, and referrals.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Arpedio

JANUARY 4, 2024

The Strategic Importance of Account Mapping in B2B Sales Account mapping has become a lynchpin in B2B sales strategies, empowering organizations to gain an unprecedented view of their clients’ hierarchies and influence networks. Visualize your account landscape to identify existing and potential high-value clients.

B2B 52

B2B Sales Decision-making CRM 52

ACT

MARCH 21, 2023

Given that professional services firms thrive on client relationships, without the utilisation of technology, a lack of skilled professionals could be catastrophic. Cloud-based CRM platforms serve as a single source of truth for different departments, such as marketing and sales, facilitating better collaboration within hybrid teams.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Insightly

SEPTEMBER 19, 2023

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Here’s an in-depth look at how CRM can benefit consulting firms: Client Relationship Management: Consulting firms heavily rely on their client relationships.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Here’s an in-depth look at how CRM can benefit consulting firms: Client Relationship Management: Consulting firms heavily rely on their client relationships.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Mercuri International

MARCH 28, 2023

Communication: HR can facilitate clear and open communication between the employer and employees. By communicating openly, HR can help address any concerns employees may have and build a more trusting relationship. This can include regular meetings, feedback sessions, and town halls.

Remote Working 52

Remote Working Client Relationships Facilitation Communication 52

Account Management Skills

JULY 12, 2021

This episode’s for you if you’re an account manager managing client relationships on a day to day basis. In this episode, I’m going to share with you three key steps to leading a client meeting. And then facilitate the discussion. ?. Welcome to Episode 39.

Meetings 52

Meetings Facilitation Account Management Account Growth 52

Insightly

DECEMBER 23, 2021

A Customer Relationship Management (CRM) system is the nerve center of all your customer-facing operations. CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. How do you manage ongoing customer/client relationships? Hop on trials and demos.

CRM 90

CRM Software Software Facilitation 90

Engage Selling

APRIL 11, 2019

Ultimately, your clients are looking for solutions to their obstacles or problems. The perfect solution presentation follows a series of steps to help facilitate this. You never want to present solutions to a client without being strategic! These five steps … Read More »

Facilitation 54

Facilitation Client Relationships Communication Management 54

DemandFarm

JULY 26, 2023

AI tools can efficiently drive customer profiling and facilitate a deeper understanding of prospects. After creating a strategic plan, set a cadence for regular communication and engagement with your key clients. Make sure that the client has the opportunity to give feedback, clarify doubts, and communicate changes.

Key Account Management 40

Key Account Management Account Management Digitalization Management 40

Red Star Kim

NOVEMBER 18, 2022

Most of the regular sponsors – Vuture, Mytton Williams, Thomson Reuters HighQ and Conscious – had stands in the refreshment area to facilitate conversation. Richard Chaplin presented each of the organisers with a small “Thank you” gift before everyone moved to the drinks reception.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Arpedio

NOVEMBER 17, 2021

Studies show that companies that invest in client relationships during a crisis emerge stronger. Thank you again to SAMA for hosting and facilitating another enlightening and rewarding global summit. But, if you are able to adapt accordingly, this could also be an opportunity. Share on facebook. Share on linkedin.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

Studies show that companies that invest in client relationships during a crisis emerge stronger. Thank you again to SAMA for hosting and facilitating another enlightening and rewarding global summit. But, if you are able to adapt accordingly, this could also be an opportunity. Share on facebook. Share on linkedin.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

Studies show that companies that invest in client relationships during a crisis emerge stronger. Thank you again to SAMA for hosting and facilitating another enlightening and rewarding global summit. But, if you are able to adapt accordingly, this could also be an opportunity. Share on facebook. Share on linkedin.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

SmartKarrot

AUGUST 27, 2021

Apply here: [link] Role: Enterprise, Customer Success Director Location: Santa Barbara, CA, US Organization: Impact As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts.

Customer Success 19

Customer Success Facilitation Onboarding Client Relationships 19

Engage Selling

SEPTEMBER 29, 2017

When I facilitate a workshop with a group of sellers, we inevitably start talking about all the different ways that you can communicate with clients. There’s social media, email, Zoom, Skype, Abobe, etc. All of these virtual tools allow you to … Read More »

Facilitation 48

Facilitation Media Communication Client Relationships 48

Showpad

OCTOBER 31, 2019

However, all the legwork that must be completed to facilitate that productivity and effectiveness is a challenge that Sales organizations struggle with. . Every minute spent trawling the inbox for one piece of collateral or a prospect pool of a thousand names deep is valuable time spent not selling or furthering a client relationship.

Sales 53

Sales Client Relationships Procurement Decision-making 53

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

Engage Selling

JULY 7, 2016

Over the last 16 years I have facilitated thousands of sales workshops. When was the last time you examined your manager’s behaviour and how it affects sales performance? The vast majority have been effective with a high ROI and a few … Read More »

Sales Training 48

Sales Training Facilitation Sales Management 48

SmartKarrot

JULY 15, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Beeline Europe As a Customer Success Manager, you will be managing the implementation of our software for new clients, and the expansion of our software into existing clients.

Customer Success 19

Customer Success Client Relationships Software Software 19

SmartKarrot

DECEMBER 1, 2023

Not Designing for Engagement: Communication and Tracking as Pillars of Success Success in client onboarding hinges on effective communication and meticulous tracking. Ensure that your playbook facilitates seamless communication channels and provides robust tracking mechanisms.

Client Onboarding 10

Client Onboarding Onboarding Client Relationships Facilitation 10