MDI Training

NOVEMBER 14, 2023

While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. AI does not yet have a (co-)decision-making role. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). He’s also the Co-Founder of Gain Grow Retain —the community for CS leaders—and CCO of Higher Logic. Jeanne’s also the Co-Founder of the Customer Experience Professionals Association.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Account Management Skills

OCTOBER 4, 2021

So to me, if you look at the clients who have done iconic work, Apple with TBWACHIATDAY, Wieden+Kennedy with Nike, Crispin Porter Bogusky with the Mini, if you could have a list, you’ll find that there is a deep and abiding relationship built on trust that preceded the creation of great work. So follow up with a second thing.

Advertising 52

Advertising Account Management Management Emotional Intelligence 52

Red Star Kim

OCTOBER 18, 2022

A further trend is co-creating, collaborative or open innovation and she explores the ideas of several others here including the idea of crowd storming (where the online space is used for mass brainstorming, problem-solving and innovation). The report and action plan is presented to the Executive Group.

Organization 130

Organization Innovation Leadership Management 130