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EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

Customer service software Vs Customer relationship management Customer service software and customer relationship management (CRM) software, while related, serve different purposes. In contrast, CRM software has a broad focus on managing the entire customer lifecycle. Co-browsing: Simultaneous browsing with customers for assistance.

article thumbnail

EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

Customer service software Vs Customer relationship management Customer service software and customer relationship management (CRM) software, while related, serve different purposes. In contrast, CRM software has a broad focus on managing the entire customer lifecycle. Co-browsing: Simultaneous browsing with customers for assistance.