How to systemise account management in your agency, with Alex Raymond
Account Management Skills
AUGUST 24, 2021
With the account management world, you do it based on the commitments you’re making to your customers. And a big customer is anyone who fits in that sort of 80/20 rule, you know, the small number of customers that make up a lot of your revenue and a lot of profits. So I said I was going to do this month, etc, etc.
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