Remove Communication Remove Digitalization Remove Interpersonal Skills Remove Remote Working
article thumbnail

Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

article thumbnail

Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

It’s worth touching on some related skills : Facilitating Essentially, facilitation is about making communication, interaction, collaboration or learning easier. Coaches and consultants use facilitation skills. As a bridge between fee-earners and specialist marketing teams.

article thumbnail

The most important customer service skills for 2021

Zendesk

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Working across channels. Communication skills. Remote work skills. Customer service software skills. Customer service messaging skills include: Clear written communication.