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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. Emotional threats (both nonverbal messages or a single word) send us into a state of fear. We become calmer, regain our composure and we begin once again to think in a constructive way.

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How to build a winning account management team

Arpedio

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations. Implement technology and tools Leverage technology and tools that facilitate account management.