continuous-improvement why achieve-timely-breakthroughs-with-rapid-continuous-improvement 
Zendesk
JANUARY 18, 2024
AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX).
SmartKarrot
JANUARY 5, 2022
His seminal thought-leadership continues to inform and inspire generations of customer success professionals around the globe. His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Rick Adams. Peter Armaly.
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