Customer Experience Customer Life Cycle Facilitation Leadership 
SmartKarrot
NOVEMBER 2, 2021
Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Own the customer experience and work to exceed their expectations. Hire and train a Customer Success team.
SmartKarrot
JULY 15, 2021
Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.
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SmartKarrot
JUNE 24, 2021
Work with Customer Success Manager to fully represent the voice of the customer – identify and convey customer feedback and use cases. Work with Thentia’s leadership to identify trends and uncover opportunities for new or improved successful engagements, customer training offerings and product feedback.
SmartKarrot
MARCH 8, 2022
Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Anika Zubair. Ashna Patel. Dana Alvarenga.
Flevy
JULY 1, 2022
Respond to their queries and win them over with exceptional Customer Experience and thorough and relevant content. The two types of data facilitate in creating a clear description of the composition of your target accounts—i.e., the ideal customer profile for your products and services.
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