Flevy
JUNE 15, 2023
The RATER model is a framework used in service quality management to assess and evaluate Customer Experiences. RATER comes from the initials of the 5 dimensions used in the model— R eliability, A ssurance, T angibles, E mpathy, and R esponsiveness. Interested in learning more about RATER Model?
PandaDoc
MAY 28, 2024
Consultative selling offers a less pushy, customer-centric approach to the buyer’s journey. Read this guide to learn the ins and outs of consultative sales. Key takeaways Consultative sales is customer-centric and focuses on building relationships. A deeper understanding of customer needs leads to insights that build trust.
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