Customer Knowledge Insurance Meetings Profitability 
Zendesk
FEBRUARY 7, 2022
It’s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. The history of customer support. Customer support was always important. These will be different in ecommerce or travel compared to insurance or banking, for example.
Zendesk
MAY 25, 2022
Insuring a big purchase is a logical thing for a sales rep to bring up. The right upsell or cross-sell will feel intuitive and exciting for a customer who’s already on board with your company and your primary product. The customer receives a “free” product, and you end up making more profit. Be personal and specific.
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