SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. Initially, customer success was built at the intersection of sales and marketing functions to create business value as an ancillary function to marketing, sales, and support to generate revenue.

Customer Success 19

Customer Success Digital Transformation Investors Leadership 19

SmartKarrot

APRIL 8, 2022

Leading Digital Transformation. The COO needs to initiate and drive customer success by enhancing the value. The C-Suite executive is responsible for some team heads as well, such as CMO, CFO, HR, and customer success if there is no CCO. 10+ years experience in customer success or people management.

Digital Transformation 10

Digital Transformation Investors Customer Success Digitalization 10

SmartKarrot

SEPTEMBER 28, 2020

Customer churn is one of those challenges these new companies are facing. This has given rise to a new function in the SaaS organization called customer success. Hence, wherever you hear the mention of SaaS business, the discussion on customer success tags along with it. Why attend SaaS conference? Wrapping up.

Investors 10

Investors Customer Success Digital Transformation Software 10