Zendesk

AUGUST 9, 2023

Virgin Pulse Virgin Pulse: self-service + good employee experience supports growth “If we had not implemented the self-service strategy, we would probably have had to increase our budget another 25-30 percent over what we spend today to handle the increased volumes.” Our core values are, ‘One team, one dream.’”

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Zendesk

NOVEMBER 16, 2022

This can be a particular challenge for companies historically viewed as a cost center, such as customer service. And when you offer customers omnichannel, conversational service, your CX agents can provide a personalized response—fast. Reduce costs while increasing customer satisfaction. Founded in the U.K.

Innovation 52

Innovation Digitalization Retail Customer Experience 52

Zendesk

MAY 3, 2022

At this year’s Zendesk Relate , we are centering on our customers. Our global customer experience event only happens once a year. Our CEO, Mikkel Svane, and other Zendesk leaders will share the evolution of customer experience and reveal some exciting Zendesk product news and customer stories. What to expect.

Digital Transformation 98

Digital Transformation Customer Experience Leadership Digitalization 98