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Report: IT leaders tackle new challenges with security, AI & CX

Zendesk

While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders. Despite pressure from investors and customers to leverage AI for cost savings, 57% of IT leaders report skill gaps in their organization around emerging IT technologies.

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Campaigns, thought leadership and project management – Early engagement, scoping and risk management

Red Star Kim

20% Lack of fee-earner engagement 20% Lack of M&BD time/resource 20% Integration with other aims/projects/campaigns 13% Culture (politics, lack of rewards) 7% Lack of senior support 7% Unclear or unrealistic aims/expectations 7% Scope creep 7% Poor internal communications/silo mentality Related campaigns, thought leadership and project management (..)