Sun.Aug 14, 2022

21 Free Courses for Key Account Managers to Boost Your Skills Now

Account Manager Tips

21 free courses for key account managers to boost your skills now A key account manager has to grow and retain their clients. It's not an easy job, and you need many different skills to do it well.

8 Actionable Tips to Get Beneficial Customer Feedback

Customer Think

Free to use image sourced from Unsplash Gathering authentic feedback makes a huge difference to your business growth. It can help your company to deliver a better product or service to its customers.


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There is a Name for What I Do!

Peter Simoons

It must have been twenty years ago that I signed up for my first course on strategic alliances. During the years leading up to that point, I had always worked collaboratively with clients and suppliers. The relationship with them was key for me, together we created unique value propositions.

Overcoming the 3 Ps: UX Challenges with Zero Trust

Customer Think

Forrester Analyst John Kindervag coined the term Zero Trust over a decade ago now. The framework was built on the premise that organizations should never blindly trust and must always verify.

Content Creation & Curation: The Missing Link Between Sales & Marketing

Speaker: Pam Didner - B2B and Tech Marketing Consultant

Content plays a vital role in creating a symbiotic –– and successful –– relationship and alignment between your sales and marketing teams. Join Pam Didner to learn how to create and curate great content to support your sales and revenue goals!

Managing Customer Experience Means Managing for Change

Customer Think

Why resiliency, responsiveness and agility are more important than ever for leaders and the companies they work for We’re midway through yet another topsy-turvy year. Or two. Or…actually…at this point it doesn’t matter how long it’s been.

Is Using Technology to Make Service Experiences more Human a Contradiction?

Customer Think

We hear all the time how technology can help create better, more human customer experiences. Yet, that seems like an outright contradiction. Human experience” is a bit wishy-washy to be fair and may not be measurable, however, to paraphrase a famous legal quote, we know it when we see it.

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Three Tactics to Cultivate a Culture of Leadership

Customer Think

Some people are born to lead, while others are trained to do so. In an office setting, both types of leadership are crucial, as they drive company success and rally colleagues to promote productivity and positivity on the job.

5 Tips to Create a Customer Acquisition Strategy for SaaS

Customer Think

Customer acquisition may work a bit differently for SaaS companies compared to other businesses that offer tangible solutions. Even compared to companies with a digital presence, customer acquisition for SaaS is a totally different ball game.

The World Is Going Crazy

Customer Think

I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if I was becoming a grumpy old man or if others had noticed this too. It turns out I am not alone in my assessment. Many of my followers […].