Customer Think

JUNE 24, 2023

Recently, I attended the Gartner CSO & Sales Leader Conference in Las Vegas – let me tell you why it was the ideal location. In any major Las Vegas casino, you’re confronted with the strange dichotomy of human emotion and technology.

Management 99

Management Sales 99

Customer Think

JUNE 24, 2023

I was speaking with a friend recently who had some car trouble. Hers is a fancy car (much more fancy than mine) and she’s used to having concierge-type service and treated very well by her car company when she needs help. However, on this instanc.

Customer Experience 98

Customer Experience 98

Customer Think

JUNE 24, 2023

In the ever-evolving landscape of customer experience, personalization has emerged as a crucial factor in driving conversions and return on investment (ROI). According to Gartner, “tailored help,” as they call it, can increase a brand’s chances for intent, purchase, repurchase, and increased cart size by 20%.

Customer Experience 59

Customer Experience Digitalization Marketing 59

Customer Think

JUNE 24, 2023

Chatbots have become increasingly common in recent years, with businesses using them to handle customer inquiries, assist with online transactions, and even provide emotional support.

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2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.