Peter Simoons

SEPTEMBER 10, 2023

The research into alliance failure and success rates continues to display a broad spectrum of figures. The figures range from a mere 20% alliance failure rate at best, to a daunting 80% alliance failure rate at worst. It is this notably high alliance failure rate of 80% that sparks disbelief! This prompts one to wonder whether companies would genuinely invest in something they believe has a 4 in 5 chance of failure?

Government 98

Government Communication Innovation Management 98

Customer Think

SEPTEMBER 10, 2023

In a recent article, I wrote about the benefits of a customer-centric culture, but I also mentioned the challenges of deliberately designing such an organization. How does one overcome these challenges? Read on to find out. The post Five Ways to Solve Your Customer-Centricity Challenges appeared first on CX Journey™.

Organization 81

Organization Customer Experience Leadership 81

Customer Think

SEPTEMBER 10, 2023

Last week, I posted an article on the Impact of Relationship Building Challenges in Sales. The article explored what happens to salespeople who are skilled at selling, but aren’t very good at building relationships, as well as those who are great at building relationships, but aren’t very skilled at selling.

Sales 69

Sales 69

Customer Think

SEPTEMBER 10, 2023

Businesses are well aware that they should make it easy for customers to interact with them on digital channels. However, there are situations when customers need to be able to get in touch quickly and speak to a real live person on the phone.

Digitalization 80

Digitalization 80

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

SEPTEMBER 10, 2023

Photo by pexels.com In the dynamic landscape of modern business, the brands that stand out most are those that evoke emotion, cultivating profound connections that extend beyond mere transactions. With the ubiquity of data analytics and performance metrics, it’s easy to forget one essential ingredient: the human factor.

Customer Experience 59

Customer Experience 59

Customer Think

SEPTEMBER 10, 2023

Retaining customers is not easy. No matter how hard you try to offer seamless experiences, it’s normal to lose a few customers every now and then. Fortunately, it’s not the end of the road for you, as you can deploy well-thought-out strategies and win your lost customers back.

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